Terms & Conditions

Our Commitment to You

At Beautyologist, we are always thinking about our clients and how we can provide the best possible experience for everyone. To ensure fairness, consistency, and a calm, professional environment, we have a few important policies in place. These allow our business to run smoothly and ensure that every client receives the time, care, and treatment they deserve.

Thank you for your understanding and support of our small, independent Australian-owned business.

Appointment Times – Please Arrive on Time

We kindly ask that you arrive on time or up to 5 minutes early for your appointment. This ensures you receive the full duration of your treatment and allows us to stay on schedule for all clients. Just as you wouldn’t want to be kept waiting, we are unable to delay other appointments.

Late arrivals may result in a shortened treatment time.

Cancellation & Booking Policy

As a small business, last-minute cancellations significantly impact our team and our ability to operate sustainably. Our booking policy exists to protect our therapists’ time and ensure fairness to all clients.

A $65 booking fee is required to secure all appointments over 30 minutes
Cancellations, reschedules within 48 hours or no-shows will result in forfeiture of the booking fee
If you are unable to attend within 48 hours, you may send a friend or family member to take your appointment
If availability allows, we may be able to move your appointment later the same day
Messages left on Sundays, or public holidays are considered received the next business day

We understand that sometimes things can’t be helped, however repeated late cancellations affect availability for other clients and our highly trained therapists.

You will receive an SMS confirmation prior to your appointment — please reply Y or N and ensure the appointment is diarised.

Respect & Mindfulness

We are committed to providing a calm, supportive environment for both clients and staff. Abusive or aggressive behaviour will not be tolerated under any circumstances. We ask for kindness, patience, and always understanding.

Security & Payments

Gift voucher numbers are used to secure appointments
We do not store credit card details on file

Independent Contractors

Some services at Beautyologist are performed by independent contractors who specialise in specific treatments. Due to this, Beautyologist gift vouchers cannot be used for contractor services.

Health & Safe Practices

Your safety and wellbeing are our priority. We follow all current Public Health Directives and ask that clients do the same.

Please help us by:

Arriving on time and alone
Checking in at the front of the clinic

To support relaxation and healing, we kindly ask that conversations around world affairs be avoided during your visit.

Beauty Miles / Treat Card Loyalty Program

Points can be earned in-store only (not online)
Points do not expire.
Points are not be transferred.
One redemption per transaction.
Gifts can not be changed.
Must be used with one Full priced facial or body massage.
Not with any other offer.
Can not be refunded for money.

Returns & Exchanges

Exchanges accepted within 14 days with receipt and items in resale condition
Refunds are available only on faulty products, returned within 14 days for assessment

Online Orders & Acceptance

Order confirmation emails acknowledge receipt only. Acceptance occurs once your order has been dispatched. Beautyologist reserves the right to refuse or limit orders if required.

All sales are governed under Victorian, Australian law.

Shipping & Collection

Choose shipping or in-store pickup at checkout
Orders are not shipped on Victorian or Australian public holidays
Please allow 5–7 business days for delivery
Delivery is managed by Australia Post and is subject to their conditions

Gift wrapping is complimentary — please advise which items require wrapping.

Terms for Referral Program

$25 Gift Cards can be used towards any Full priced Facial or Body Massage.
One per treatment

Need Help?

If you have any questions, please call us on (03) 9531 5092 or visit us in-store at our St Kilda East clinic.
We are always happy to help.