Returns Policy

Beautyologist will exchange your items with a receipt that is no more than 2 weeks old and if your items are in perfect sale condition. Refunds will only be honoured on faulty products, in which they will need to be returned to store for testing within 2 weeks of purchasing.

Online Acceptance of your Order

Once your order has been placed, you’ll receive an email acknowledgement. NOTE: this email is NOT an acceptance of your order, just a confirmation that we have received your order.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Beautyologist will be completed when we email confirmation that the goods have been dispatched and have been handed over to the designated carrier.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.

Beautyologist reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.

Beautyologist reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

The sale contract is concluded in Victoria, Australia.

Intended Use

By placing an order with Beautyologist you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose than their intended use, you will assume full responsibility for any loss or damage arising out of this use. If you have any questions please call Beautyologist for assistance.

Got a question? Call us on (03) 9531 5092 or drop by our St Kilda beauty salon today.


You have the options during making your order to choose shipping or pick up in store.

Public Holidays

Beautyologist does not ship on Victorian and Australian Public Holidays as we are closed.


Please allow up to 5-7 working days from when your order is confirmed, for normal Australian Post delivery.
If you are having a parcel delivered to a business address please make sure that you clearly include the company name, floor/level and the name of the recipient in the shipping address.
It is up to the Australia Post individual contractor as to whether they are comfortable leaving your parcel at the delivery address if it is unattended. We regret that this is beyond Beautyologist’s control and therefore can not guarantee.
We cannot accept any responsibility for delayed or lost shipments however please feel free to email our Online Customer Service team [email protected] with your contact details and query and we will do our best to assist.

Gift wrapping:

Please notify which items need to be gift wrapped and which don’t need to be. Gift wrapping is complimentary.

Purchasing Gift Vouchers Online

Gift certificates purchased online during a sale, can not be used to purchase a Series of treatments in Salon. These are already discounted. Gift Certificates purchased online during a sale can not be used in store with any other offer.